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⛑️ First Aid & Emergency

Updated: Feb 6

Emergency Services Coverage Across Northumberland County (NoCo)

Your safety is our top priority. While emergencies are rare, it’s important to know that support is available and that clear procedures are in place should anything arise during your stay or time on the property. We maintain emergency readiness and service coordination across Northumberland County (NoCo) and surrounding areas to ensure timely assistance when it matters most.


On-Property Emergency Preparedness

To support guest safety, properties are equipped with:

  • Smoke and carbon monoxide detectors

  • Fire extinguishers

  • First aid kits

  • Clearly posted emergency contact information

  • House rules and safety guidelines outlined in the Welcome Guide, here in more detail, and the Rental Agreement

Guests are encouraged to review all safety materials upon arrival.

When to Contact Us

For non-emergency issues or assistance coordinating support:

📞 905-767-8080 (call, text, or whatsapp)

📧 escape@hilltopretreat.ca

We are available to assist and help guide next steps where appropriate. Please note that for all urgent or life-threatening situations, emergency services should always be contacted first.

Useful Links for Mapping & Help


📍 Emergency Services — Northumberland County & Peterborough Area

⚠️ In any immediate life-threatening situation, ALWAYS call 911 first. This connects you directly to police, fire, and ambulance dispatch†.


🚓 Police Services

Ontario Provincial Police (OPP) — Northumberland Detachment

Note: Municipal police service exists for Cobourg town specifically, but OPP covers the wider NoCo rural area and all emergency crime response

👩🏽‍🚒 Fire Services

Emergency fire response is provided through local departments in each community:

  • Cobourg Fire Department

  • Hamilton Township Fire – Harwood, Baltimore, Bewdley

  • Port Hope Fire & Emergency Services

  • Brighton Fire Department

  • Cramahe Fire Department

  • Alnwick/Haldimand Fire Department

  • Trent Hills Fire Department (Campbellford area)

(No central office, fire crews are based within respective municipalities.)

🚑 Ambulance & Paramedic Services

Northumberland Paramedics

  • What they do: 24/7 emergency ambulance and paramedic response across Northumberland County (Cobourg, Baltimore, Harwood, Port Hope, Brighton, Campbellford, Colborne, Roseneath)

  • Address: 600 William Street, Cobourg, ON K9A 3A5

  • Phone (admin / non-emergency contact): 📞 905-372-3329 ext. 6302 📞 Toll-Free: 1-800-354-7050 ext. 6302 📞 After hours / superintendent: 1-866-660-8612

  • Map: https://maps.google.com/?q=600+William+St,+Cobourg,+ON K9A 3A5

  • More info: Northumberland Paramedics — Official site with service overview.

🏥 Hospitals & Emergency Departments

Northumberland Hills Hospital (NHH) — Cobourg

  • 24/7 Emergency Department: Always available for urgent medical care

  • Address: 1000 DePalma Drive, Cobourg, ON K9A 5W6

  • Local phone: 905-372-6811

  • Map: https://maps.google.com/?q=1000+DePalma+Dr,+Cobourg,+ON K9A+5W6

  • Details: Full acute care facility with emergency services, diagnostics, and specialist care


Peterborough Regional Health Centre (PRHC)

In the Peterborough region, emergency response is coordinated by Peterborough County-City Paramedics and OPP / Peterborough Police depending on exact location


Fire Safety

If you detect smoke or fire:

  1. Evacuate the property immediately.

  2. Call 911 from a safe location.

  3. Do not re-enter the property until cleared by emergency personnel.


Medical Emergencies

If a medical emergency occurs:

  • Call 911 immediately.

  • Provide clear information about the location and nature of the emergency.

  • Follow the instructions of emergency responders.


Non-Emergency Issues

For non-urgent concerns (maintenance issues, power outages, appliance problems, etc.), contact the host or property manager directly. Please do not delay emergency services for urgent situations.

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